|Carnival Triumph re-entering U.S. waters in Mobile, Alabama.|
Photo Credit: gCaptain
What happened was truly unfortunate. The conditions on-board I can't even begin to fathom -- from having no air conditioning, to the exposure many had to bodily waste, and having to use bags as lavatories truly could evoke testing times... but let's look put things in perspective. This was an incident that falls back on Carnival Cruise Line 100%, no doubting that. But Carnival handled this like the crisis management pros they are. Carnival Conquest, Carnival Elation and Carnival Legend --who also sail Western Caribbean waters-- were dispatched to aid Carnival Triumph with food, supplies and even transportation of passengers with pre-existing medical conditions that needed assistance. They gave everyone their money back, transportation back home and post-cruise hotel arrangements, motor-coach bus service and even additional monetary compensation for this disaster. Did I mention Carnival's CEO Garry Cahill flew to Mobile, Alabama, boarded Carnival Triumph and personally apologized to the passengers and crew in person, can you say cruise hero? Truly amazing!
|They're all back safe and sound -- with Triumphant bath robes!|
Photo Credit: NY Daily News